FREQUENTLY ASKED QUESTIONS FROM OUR CUSTOMERS
and additional information regarding business relations with Jersey53
HOW MUCH TIME DOES IT TAKE TO DESIGN, APPROVE, MANUFACTURE AND SHIP YOUR ORDER?
The standard production time is 5-7 weeks. For express orders, please contact us directly.
PLAYER`S NAME HAS CHANGED DURING THE PROCESSING OF THE CONTRACT: IS IT POSSIBLE TO CHANGE THE ORDER WITHOUT A PRICE INCREASE?
Once the preview of sportswear is approved for production, any changes made during this period may be charged, depending on the nature of the change. This also applies to changes in player names and numbers.
YOU WANT TO PRODUCE THE PRODUCTS ACCORDING TO THE CONTRACT FROM PREVIOUS YEARS, WITH ONLY MINOR CHANGES: HOW TO PROPERLY ORDER AND WHAT NOT TO FORGET?
Since our database retains all the suggestions from previous communication with you, you can re-tract from the past order in the new demand, ideally by adding the date you agreed to the final form and adding information on whether the logotypes of your team Changed or not.
Each of our orders contains several sets of files for each new adjustment and we would like to avoid errors in the choice of the substrate by first sure before processing the new order, that we are based on the same, last approved documents. Please report all changes in advance and preferably highlighted in the text.
Each of our orders contains several sets of files for each new adjustment and we would like to avoid errors in the choice of the substrate by first sure before processing the new order, that we are based on the same, last approved documents. Please report all changes in advance and preferably highlighted in the text.
THE SHIPMENT OF YOUR TEAM CLOTHES HAS ARRIVED, BUT UNTIL THEN, NEW TEAMMATES AND TEAM MEMBERS HAVE BEEN ADDED TO YOUR TEAM. IS IT POSSIBLE TO ORDER A FEW MORE PIECES OF THE SAME PRODUCT AND DESIGN?
All designs are safely stored on our server, so it is possible to order a smaller number of products from one piece. Due to the innovation of technology, it is important to know that the material and shades of color may vary with time.
YOU ARE INTERESTED IN FAN PRODUCTS THAT SUPPORT YOUR TEAM, BUT YOU DON’T HAVE ANYONE WHO WOULD MAKE THEM FOR YOU - WE CAN DO THAT FOR YOU AND EVEN PRODUCE FAN MERCHANDISE AND GIFT ITEMS
If you would like to add sports fan items to your offer and please your fans, we encourage you to contact us directly. The catalog is regularly updated for each year, so please check the current offer and availability of the subject before the order itself. We accept orders from 100pcs and above, with the smallest possible quantity varying for each product.
YOU HAVE SEEN AN INTERESTING CUT OF CLOTHES OR A COLLAR, WHICH IS NOT IN OUR STANDARD OFFER: ARE WE ABLE TO PRODUCE THIS?
Our technical equipment allows you to create different cuts and designs. If you are interested in non-traditional clothing, outside of our traditional product range, our graphic designers are here for you. This service also falls within the section of the above-standard orders, therefore each such contract is processed in a special scheme with different valuation and time processing compared to normal production.
YOU ARE INTERESTED IN TAILOR-MADE JERSEYS FOR PLAYERS WITH A NON-STANDARD FIGURE: IS IT POSSIBLE TO SEW CLOTHES OUTSIDE THE OFFERED SIZE TABLES?
Yes, you can create pieces of clothes in the same design for sizes outside the table. This service is charged according to the complexity of the modifications.
YOUR TEAM FOCUSES ON A DIFFERENT KIND OF SPORT THAN IN OUR STANDING OFFER: CAN WE DESIGN AND MAKE JERSEYS FOR YOUR NON-STANDARD SPORTS CATEGORY?
Yes, we will be pleased to extend our range of activities beyond the commonly known sports categories. Special elements are possible to add to common clothing (reflective surfaces, printing in special places, combinations of substances…) and other parameters such as measurements (according to table/outside our tables).
DID YOUR SHIPMENT STILL NOT ARRIVE DESPITE THE AGREED TERM?
Even this scenario can occur once, despite the fact that we are doing our absolute best.
If we need to agree on the change of terms of delivery and receipt of the contract, we will inform you in advance.
We always try to find and remove the cause of delay as quickly as possible, so that we can give you your order as soon as possible.
If we need to agree on the change of terms of delivery and receipt of the contract, we will inform you in advance.
We always try to find and remove the cause of delay as quickly as possible, so that we can give you your order as soon as possible.
WHAT WARRANTY DO OUR PRODUCTS HAVE?
The standard warranty for purchased goods is 2 years for consumer goods, and the best option is to contact us asap, and we will arrange a refund or a possible compensation. Everything depends on the nature of the claim, the extent of the damage and the history of the order communication, which also could cause misunderstandings.
NOWHERE ON OUR SITE DO YOU SEE CONTACT OF THE COMPLAINT DEPARTMENT: WHO TO CONTACT AND HOW CAN I FILE A COMPLAINT?
If the situation arises when you discover a defect in an item which is not wear and tear fault, you can contact us with photographic documentation and a description of the defects, which you can send to our Sales Representative on: info@jersey53.com.au.
The more information about the found mismatch, the more you will speed up the complaint process.
For example, you can claim errors such as printing and embroidery defects, defect in the surface of fabrics, taken parts, or inaccurate traps and appliques, do not fit each other according to the view, etc.
All our products undergo technical final inspection and are hand-packed, yet, if any defect slips under the microscope, we will be glad if you notify us and we shall put things in the right condition.
The more information about the found mismatch, the more you will speed up the complaint process.
For example, you can claim errors such as printing and embroidery defects, defect in the surface of fabrics, taken parts, or inaccurate traps and appliques, do not fit each other according to the view, etc.
All our products undergo technical final inspection and are hand-packed, yet, if any defect slips under the microscope, we will be glad if you notify us and we shall put things in the right condition.
HOW LONG DOES IT TAKE TO SOLVE THE COMPLAINT?
The complaint process lasts at most thirty days from the date that follows the date you submitted the complaint. The solution ways may be the removal of the defect, the replacement of goods, the refund or the granting of a discount. When the end of the period falls on a weekend or holiday, it moves to the next working day.
THE DELIVERY AND ITS CONTENT HAD BEEN PROBABLY DAMAGED BY THE DELIVERY SERVICE DURING THE DELIVERY TIME. IS IT POSSIBLE TO CLAIM THE RETURN OF GOODS?
If the damage is caused by the carrier, our company will not be liable for the damage.
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.
In circumstances where the consignment is damaged inside and the error will be on our side, the contents of the shipment will be exchanged for new goods.
All possible complaints are dealt with individually, because they do not occur so often and their nature is different – every situation requires an individual approach. We are always primarily oriented towards the satisfaction of our customers.
Our packages are carefully packaged and taped to prevent damage to their contents during normal handling.
In circumstances where the consignment is damaged inside and the error will be on our side, the contents of the shipment will be exchanged for new goods.
All possible complaints are dealt with individually, because they do not occur so often and their nature is different – every situation requires an individual approach. We are always primarily oriented towards the satisfaction of our customers.
YOU HAVE RECEIVED THE DISTORTED GOODS AND THIS DISTORTION APPEARS WITH SOME TIME DELAY? HOW TO PROCEED?
As stated above, each case is dealt with individually. We strive to quickly handle all complaints and deliver the requested product to the customer in standard quality Jersey53. If you find damaged goods, please do not hesitate to contact us, either directly on the graphic that you order handled, or send us an email info@jersey53.com.au. On which we handle all matters relating to contracts. It will help us if you attach photos of the detected caries to the message and describe whether and how the product was tampered with (e.g. if the jersey was worn, as long as the defect showed up).
HOW TO PROPERLY CARE FOR SPORTSWEAR TO PROLONG THE LIFE OF YOUR JERSEY?
We recommend following the package leaflet on each product label to read how to properly care for your particular product. If you have taken the order without a label and want to see the correct procedure, please contact us and we will advise you. In general, we recommend washing all printed clothes face inwards, at 30 °-40 °c, not exposing the sportswear to long-term and direct sunlight. Also, it is not recommended to iron out the printed and sewn team logos for longer periods of time, due to the high temperature being able to burn thread fibers or to damage the print. Normal ironing is not an obstacle.
YOU HAVE A SAMPLE OF MATERIAL FROM WHICH YOU WOULD LIKE TO SEW CLOTHES, BUT YOU DO NOT KNOW ITS OFFICIAL NAME. CAN YOU SEND IT TO US BY MAIL AND AGREE WITH US ON A SUITABLE AND AVAILABLE ALTERNATIVE?
Our company has its own, top supplier of materials suitable for sewing sportswear, therefore, if you insist on it will be the best,
When you come to try the material on “own skin” to us in the plant. The classic selection of substances can be found on these pages under the link MATERIALS, the atypical ones can be solved individually directly with our development center.
When you come to try the material on “own skin” to us in the plant. The classic selection of substances can be found on these pages under the link MATERIALS, the atypical ones can be solved individually directly with our development center.
YOU WOULD LIKE TO CHANGE TEAM COLORS AND IMPROVE THE DESIGN THAT YOUR TEAM WOULD BE REPRESENTING, BUT YOU DON’T KNOW HOW TO DO IT?
We will help you to find your way to the new vision by suggesting several color combinations and options on how the team can stand out in a given sports category and community.
YOU HAVE AGREED ON THE COLOR OF YOUR PRODUCT, BUT THEN A SAMPLE CAME THAT DID NOT MATCH THE AGREED SHADES YOU SAW ON YOUR COMPUTER. WHERE'S THE BUG?
Conventional monitors are calibrated in different colors, in contrast to printing technique. While the normal monitor display is in the RGB color spectrum (consisting of a different color ratio red, green, blue), the printer works with the CMYK color spectrum (turquoise, pink-purple, yellow, black), which has a variety of individual shades significantly more extensive. At the same time, the saturation and brightness of the colors are distributed differently, so if you want to achieve clear and constant shades, it is advisable to use colors from the Pantone scale that have unique codes. While these colours are more expensive, their permanent use is one of the main elements of the promotion of all business entities, companies, and clubs, across the industry.
HOW TO SET THE COLORS OF YOUR MONITOR CORRECTLY TO MAKE ONLINE OVERVIEWS MATCH THE REALITY?
On the Internet, you will find many ways to achieve the best possible view for your device type. However, RGB mode is still
is not equal to the CMYK mode and is therefore not 100% match for the resulting product. The most visible change is reflected in shades of red, blue and black.
is not equal to the CMYK mode and is therefore not 100% match for the resulting product. The most visible change is reflected in shades of red, blue and black.
A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS
A FEW TIPS FOR CORRECT PREPARATION OF THE ORDER DOCUMENTS
» Color picker
Each color has its unified code, which makes it easier to arrange the right colours of the products. If you are unsure of the exact color codes of your team, use the online programs to determine the color code, such as the following: https://htmlcolorcodes.com/, or our Pantone stencil, which makes it easier and faster to arrange the colour of the selected elements. Darker white or horse Brown is not twice the appropriate color descriptions, from which our graphic designers have to create design proposal.
We also remind you that setting the color display of all monitors do not exactly match the color printing.
100% of the color match will only be guaranteed when the exact Pantone color code is delivered.
We also remind you that setting the color display of all monitors do not exactly match the color printing.
100% of the color match will only be guaranteed when the exact Pantone color code is delivered.
» Names of players, numbers and possible selection of fonts
You can download chart on our site, which has to be carefully completed with an inventory of all the persons for whom the contract will be completed, add the numbers of the players if they appear on the clothing, and check the spelling of all names. At this stage, you can also consider the font type, namely font, and possible contour around it. More about the types of contours and font selection in the section Number types. Do not change the table, just fill in the contents with text.
» Inspiration and the right choice
See the gallery Examples of made-up jerseys, documenting their real form, and discussing with your team all pros and cons considering cuts of jerseys. This will quickly and efficiently get you to what you expect from the new Jersey and what you would like to receive in the finals of our production. This is because the order is modified on the basis of changes made by the customer.
You can share your experience with us and mention what you would like to avoid. Some prefer finer fabrics with the lowest weight, others heavier and more durable material. Sublimation printing is not tangible, so do not worry that together with the printing of many logotypes of sponsors there has been a significant load of sportswear.
You can share your experience with us and mention what you would like to avoid. Some prefer finer fabrics with the lowest weight, others heavier and more durable material. Sublimation printing is not tangible, so do not worry that together with the printing of many logotypes of sponsors there has been a significant load of sportswear.
» Correct measurement
To determine the size, measure the chest in the deepest breath state. We are confident that the tension of the material during movement will not add to your satisfaction. It also covers the measurement of the arm circumference of some types of clothing: it is appropriate to strain the muscles and measure the circumference of the widest place.
Most of our substances are flexible, durable and adaptable, but it is still good to follow the rule: “Measure twice, order once.”
There is a size chart for each product. Choose the most suitable for you.
Most of our substances are flexible, durable and adaptable, but it is still good to follow the rule: “Measure twice, order once.”
There is a size chart for each product. Choose the most suitable for you.
» Sending image documents
Sending pictorial data is often a tough nut to break the teeth of a sports team.
If you are already sending an image in. jpeg format, we recommend a resolution of 300dpi. What this means is explained here: Wikipedia. Fortunately, you’ll find an online range of programs that will help you with good preparation of all the image attachments. Not only can you change the format of your picture, choose for example. png, pdf, eps…, you can also influence the overall size and the mentioned resolution.
If you are already sending an image in. jpeg format, we recommend a resolution of 300dpi. What this means is explained here: Wikipedia. Fortunately, you’ll find an online range of programs that will help you with good preparation of all the image attachments. Not only can you change the format of your picture, choose for example. png, pdf, eps…, you can also influence the overall size and the mentioned resolution.
» Vector graphics vs. manual drawing
Please send us all the image files in the best format. CDR, EPS, AI or pdf.
In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.
If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you. In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.
In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces, not too bright and lit, not too dark, so that individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.
In the extreme case, you can also process content in a format. JPEG or png. However, if it is possible to avoid this, you will solve a significant set of problems that might arise during design.
If you are drawing on manual artwork and would like to have a “redraw” image into vector graphics, we are able to do it for you. In the case of the team logo – for a fee, and in the case of design – free of charge, when ordering over 10 PCs.
In this case, we recommend that you send the image in the highest quality (300dpi), taken with a professional camera, or scan it directly, while keeping an eye on the underlying surfaces, not too bright and lit, not too dark, so that individual strokes, contours, and colors can be distinguished and processed from each other. Photos taken by mobiles are not very suitable.
» New order based on old materials
Would you like to reiterate your previous order from the past? Do you want us to base this job on creating new documents for your current order? The ideal procedure starts by poohlédnete in the email box after the last message with the final preview, which has been approved for production by you. If there is no further change to this substrate, you can send it as a default. Keep in mind that our graphic designers have at their disposal many interstage designs and generate new ones according to your decisions. Although the substrates are carefully classified and labeled, in time and depending on the nature of the communication, confusion, and inaccuracies can occur and we would like to avoid this as much as possible. The most common such errors relate to the chosen hue, the location of the logo and the number of pieces for each clothing size. This is especially recommended in circumstances where more people decided the contract and the communication took place on more than one email.
» Players numbers – check before the production
Oh, the numbers… Anyone can make a mistake. The numeric keypad does not guarantee 100% accuracy of human writing. It could happen to everyone, both customers and our graphic designers. Therefore, we recommend checking the size charts, all the numbers and names with extra care.
» Phone orders
Do you order by phone? In general, everything that is said orally is also appropriate to write down so as not to forget anything.
In particular, we protect you and the accuracy of the entire order. The first drafting of the content of the telephone acceptance of the order is based on our side, however, a small written recapitulation of your requirements will be welcome (for control purposes).
Please mark any changes in bold or in color.
In particular, we protect you and the accuracy of the entire order. The first drafting of the content of the telephone acceptance of the order is based on our side, however, a small written recapitulation of your requirements will be welcome (for control purposes).
Please mark any changes in bold or in color.
» Express orders
Express orders we for an additional charge + 50% to the value of the order within 10 working days.